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In our eight years of operations, experience has taught us that there’s no substitute for quality customer service. Netcat is dedicated to bringing our customers and partners the best products, backed with excellent and enthusiastic support.  Going the extra mile makes for happy customers…. and that’s simply good business!

 
 
  

   
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Customer care

At Netcat, customer satisfaction is our highest priority. Our people are experienced, competent and customer focused. When you talk to Netcat, you won’t be routed to a call centre, but to a support professional who will give you individual attention and prompt responses to your enquiries.

Education

Netcat offers a range of programs ranging from introductory courses through to those aimed at the expert.

Our methods are practical too. Rather than an academic approach, we use real-world scenarios that mirror what you’re likely to encounter in your own workplace. Students leave with a comprehensive understanding of Netcat’s powerful solutions.

Netcat offers a choice of classroom training – at your place or ours. For larger organisations, we also conduct train-the-trainer courses. Our classes have no more than 5 students, allowing you to enjoy personalised attention from your trainer.

Product support

Netcat Support is an integral part of maximizing your investment in Netcat software & solutions. Support facilities include:

Our people take pride in providing timely and accurate resolution.

Professional services

Netcat also offers a range of professional services to support our customers and partners. Whether it’s implementation, upgrading, integration, data migration, programming, publishing, training or hosting, our Professional Services team will work with your people to ensure the smooth operation of your Netcat WCM system.


Sam Walton, founder of Wal-Mart sums up our approach to customer service:

A Customer


A customer is the most important person in any business.

A customer is not dependent upon us.  We are dependent upon them.

A customer is not an interruption of our work.  They are the sole purpose of it.

A customer does us a favour when they comes in.  We aren't doing them a favour by waiting on them.

A customer is an essential part of our business, not an outsider.  

A customer is not just money in the cash register.  They are a human being with feelings that deserves to be treated with respect.

A customer is a person who comes to us with their needs and their wants.  It is our job to fill them.

A customer deserves the most courteous attention we can give them.  They are the lifeblood of this and every business. 

They pay your salary.  Without them we would have to close our doors.  Don't ever forget it.