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Course	Type	Duration	Syllabus
Publisher /approver publishing	Most authors Remote authors	1 day	Training in authoring and approval processes
Power publishing	Power users	2 days	Training in authoring, content management facilities and approval processes
Administrator training	Administrator	3 days	As per Power publishers with extra day for setting up security, workflows, processes, stylesheets etc
Advanced programmer training	Programmers	3 days	Training in Netcat API, SDK & macros and the use of server-side scripting etc
Train-the-trainer	Training personnel	4 days	Tailored program

 

At Netcat, customer satisfaction is our highest priority.   Our people are experienced, competent and customer focused.  When you talk to Netcat, you won’t be routed to a call centre, but to a support professional who will give you individual attention and prompt responses to your enquiries.

Besides the obvious benefits of maximizing your investment in Netcat, there are many other business benefits from investing in training:

Productivity

Research has shown that staff are up to 230% more productive when they receive formal training. (1)

Staff retention

Training increases staff retention which is a significant cost saving.

Improved quality

Quality training translates into:

• better workplace practices
• increased flexibility
• better accuracy
• higher efficiency
• fewer mistakes and
• better customer service

The flow-on effects

In the long term, quality training engenders:

• increased business output
• lower recruitment costs
• better staff morale
• a higher corporate skills base
• better time management
• an ability to serve customers more effectively

 

Useful info on the benefits of training can be found at:

• www.ncver.edu.au/research/proj/nr8010.pdf
• www.training.com.au